Terms of Service
IMPORTANT: NO 911 OR EMERGENCY CALLING SERVICES
RingHuddle is an inbound call routing and forwarding software platform, NOT an interconnected voice telephone service or traditional telecommunications carrier. RingHuddle does not provide, support, or connect emergency calls to 911, public safety answering points (PSAPs), or any emergency services. You must maintain separate wireline, cellular, or other telecommunications services capable of placing 911 and emergency calls.
1. The Service
RingHuddle ("the Service") is a cloud software application that forwards inbound calls made to a designated virtual telephone number to multiple configured recipient phone numbers simultaneously or in sequenced tiers. RingHuddle is not a telecommunications carrier. Underlying telecommunications connectivity, phone number inventory, and PSTN audio bridging are provided by third-party licensed carriers (including SignalWire, Inc.).
2. Subscriptions, Numbers & Billing
- Annual Ring Group Subscription: Each active ring group requires an annual subscription ($35.00 USD/year) which includes a dedicated local telephone number and an annual allowance of 100 inbound forwarded call minutes.
- Automatic Renewal: Subscriptions renew automatically every 12 months from the date of purchase. You authorize RingHuddle to charge your saved payment method on file via Stripe for recurring renewal fees until cancelled.
- Additional Minutes & Auto-Replenishment: Usage beyond the annual allowance is billed on a per-minute basis from your prepaid account balance. You may configure automatic balance replenishment to prevent call drops when your balance falls below your specified threshold.
- Cancellation & Number Release: You may cancel your subscription at any time via your dashboard. Upon cancellation or non-payment of subscription renewal fees, your ring group will be deactivated and the associated telephone number will be released back to the carrier pool at the conclusion of the paid billing period. Released numbers cannot be recovered or restored.
- Refund Policy: All subscription fees, setup fees, and usage balances are non-refundable except where required by applicable law or granted at our sole discretion.
3. Acceptable Use & Telecommunications Compliance
You agree to use RingHuddle solely for lawful purposes and in compliance with all applicable laws and regulations, including without limitation:
- The Telephone Consumer Protection Act of 1991 (TCPA), the Telemarketing Sales Rule, and federal/state Do-Not-Call registries.
- The Truth in Caller ID Act and FCC regulations prohibiting transmission of misleading or inaccurate caller identification information.
- You may not use the Service for unsolicited telemarketing, autodialing, robocalling, spam, harassment, extortion, fraud, or deceptive practices.
- You represent and warrant that you have obtained all necessary authorizations and consents from all forward-to number recipients configured in your ring groups.
We reserve the right to immediately suspend or terminate any account or ring group found or suspected to be in violation of this Acceptable Use Policy.
4. Service Availability & "As-Is" Disclaimer
The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not guarantee that calls will never drop, fail to connect, or experience delay, as transmission depends on public telephone networks and cellular carriers beyond our control.
5. Limitation of Liability
To the fullest extent permitted by law, in no event shall RingHuddle, its operators, affiliates, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of data, missed communications, or inability to reach emergency services, arising out of or related to your use of the Service. Our total cumulative liability for any and all claims shall not exceed the greater of $50.00 USD or the total fees paid by you to RingHuddle in the twelve (12) months preceding the incident.
6. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
7. Changes to Terms
We may modify these Terms of Service at any time by posting the revised version on this page. Your continued use of the Service following the posting of modifications constitutes your acceptance of the updated terms.
Questions regarding these Terms? Contact us at [email protected].